Template notice: This document is a general template and must be reviewed and adapted by a qualified legal professional before launch.
1. Introduction
This Privacy Policy explains how SteadFast Deen ("we", "us") collects, uses and protects your information when you use our website and services, including scholar consultations and online courses. By using the platform, you agree to the practices described here.
2. Information we collect
We collect only the information needed to provide and improve our services:
- Account details, such as your email address, name and mobile number.
- Consultation activity, including session details and messages exchanged through the platform.
- Course activity, such as enrolments and lesson progress.
- Payment information, which is processed by our payment partner. We do not store full card details on our servers.
- Technical information, such as device and browser type, usage data and the cookies needed to keep you signed in.
3. How we use your information
- To create and manage your account and sign you in securely with one-time codes.
- To connect you with scholars and deliver consultations and courses.
- To process payments and maintain your wallet balance.
- To send service messages, such as verification codes and important account notices.
- To maintain the safety, security and quality of the platform.
- To comply with legal obligations.
6. Data retention
We keep your information for as long as your account is active or as needed to provide the service, resolve disputes and meet legal requirements. When information is no longer needed, we delete or anonymise it.
7. Security
We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
Depending on applicable law, you may have the right to access, correct or delete your personal information, or to object to certain processing. To make a request, please contact us.
9. Children's privacy
Our services are not directed at children below the age required by applicable law to consent to data processing. Where younger users take part, it should be with the involvement and consent of a parent or guardian.
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above, and where changes are significant we will let you know through the platform.
11. Contact us
If you have questions about this policy or how your information is handled, please reach us through our Contact page.